Contact US
Get in Touch with Our Scientific Support Team
At Peptides Sciences Labs, we are more than just a supplier; we are your dedicated partner in scientific discovery. Our team of experienced specialists is here to provide the technical support, product guidance, and customer service you need to advance your research with confidence.
Whether you have a question about a specific peptide, need assistance with an order, or require expert consultation on your research protocol, we are ready to help.
General Inquiries & Customer Support
For all questions regarding orders, shipping, billing, and general product information, our customer support team is your primary point of contact.
- Phone: +1 (682) 314-7217
- Email: [email protected]
- Address: 102 W Abram St, Arlington, TX 76010, United States
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
- Response Time: We strive to respond to all inquiries within 24 business hours.
Frequently Asked Questions (FAQ)
Before reaching out, you may find a quick answer to your question on our FAQ Page.
Technical Support & Scientific Consultation
Our dedicated technical support team consists of specialists with deep knowledge of peptide chemistry, synthesis, and application. They are available to assist with:
Product Selection: Choosing the right peptide for your specific research application.
Protocol Guidance: Recommendations for handling, reconstitution, and storage.
Data Interpretation: Understanding your Certificate of Analysis (COA) and analytical results.
Troubleshooting: Addressing challenges you may encounter in your experiments.
Email: [email protected]
Hours: Monday – Friday, 10:00 AM – 5:00 PM EST
Note: For complex inquiries, please allow 24-48 hours for a detailed response from our scientific team.
Quality & Compliance
For matters related to product quality, Certificates of Analysis, batch information, and regulatory compliance, please contact our quality assurance department.
Email: [email protected]
Before You Contact Us
To help us assist you more efficiently, please have the following information ready:
- For Order Inquiries: Your order number (found in your confirmation email).
- For Product Questions: The product name and/or catalog number.
- For Technical Issues: The specific batch/lot number from your product vial. This is critical for us to review the exact manufacturing and quality data.