Policy Overview
Peptides Sciences Labs provides research-grade peptides exclusively for scientific and laboratory research purposes. Due to the specialized nature of these products and the critical importance of maintaining research integrity, our return and refund policies are specifically designed for the scientific community.
Product Integrity Guarantee
All peptides are manufactured under stringent quality control standards, with purity verified through High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry analysis. Each product is shipped with a certificate of analysis (COA) detailing its specifications and purity levels.
Return Eligibility
Due to the sensitive nature of research compounds, returns are only accepted under these specific circumstances:
- Manufacturing defects confirmed by our quality control team
- Incorrect product shipped (wrong peptide or concentration)
- Damaged during shipping with evidence upon arrival
- Contamination discovered upon initial receipt (must be reported within 48 hours)
Non-Returnable Items
The following products are strictly non-returnable:
- All correctly manufactured and shipped peptide products
- Products that have been opened, used, or stored outside recommended conditions
- Custom-synthesized peptides
- Bulk orders exceeding standard research quantities
- Products returned after the 48-hour quality inspection window
Quality Assurance Process
Upon receipt of your order, please inspect products immediately for:
- Correct peptide identification
- Proper packaging and sealing
- Appropriate storage conditions (temperature indicators)
- Certificate of analysis accuracy
Report any discrepancies within 48 hours of delivery to qualify for resolution.
Refund Process
If a quality issue is confirmed:
- Contact our technical support team immediately at [email protected]
- Provide detailed documentation of the issue
- Return the product in its original packaging with all documentation
- Our quality control team will conduct analysis within 3-5 business days
- Approved refunds will be processed to your original payment method
Research Protocol Considerations
We understand the importance of reproducibility in research:
- Document all product handling and storage procedures
- Maintain chain of custody for all research compounds
- Report any unusual observations promptly
- Consider ordering small test batches before bulk purchases for new protocols
Shipping and Handling
- All products are shipped with appropriate temperature controls
- Signature required for delivery of all research compounds
- International orders subject to additional regulations and documentation
- Expedited shipping available for time-sensitive research
Research Support
Our technical team includes peptide specialists available to assist with:
- Product selection and protocol optimization
- Storage and handling recommendations
- Troubleshooting experimental variables
- Research documentation best practices
Compliance and Legal Notice
All products from Peptides Sciences Labs are sold exclusively for:
- In vitro research purposes
- Laboratory experimentation
- Scientific investigation
- Not for human consumption, clinical use, or veterinary applications
Contact Information
For technical support, quality concerns, or research assistance:
Email: [email protected]
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Research Community Commitment
Peptides Sciences Labs is dedicated to advancing scientific discovery through high-quality research compounds. We value our role in the research community and are committed to supporting your scientific endeavors with reliable products and expert technical support.